We're getting ready to make changes to the pricing of most of our postpaid mobile, mobile data, and home and small business internet plans. These changes will kick in on July 1, and we’ve begun telling affected customers, so we wanted to give you plenty of notice and share why we're making these changes.
If you've only got a minute, here's what you really need to know:
• We're changing the price of most of our postpaid mobile, mobile data, and home and small business internet plans to help us continue to improve our mobile network performance and experience, including the reliability and security of our services and continue to ensure we have local support on hand.
• Most plans will see increases of between $3 and $5 a month, except for our lowest priced Starter mobile and starter NBN internet plans which are not changing. The price of our Premium mobile plan also remains the same and some of our high-speed home internet plans are coming down in price.
• Importantly, our pre-paid mobile plans are not changing. Our home phone, satellite, and 5G home internet plans also aren't changing.
• We’re also currently developing and testing satellite to mobile text messaging technology which will be rolled out to eligible customers once testing has been completed.
• These changes will take effect from 1 July 2025.
• We have support available for those who need help.
Read more below to find out what is changing, when, and why.
From 1 July 2025, we’ll be changing the prices of most of our postpaid mobile, mobile data, and home and small business internet plans.
Most plans will see increases between $3 and $5 a month, however the price of some of our home and small business internet plans are coming down.
We're not changing the price of our lowest priced Starter mobile and Starter nbn internet plans. The price of our Premium mobile plan also remains the same and some of our high-speed home internet plans are coming down in price. Our pre-paid mobile plans, home phone plans, satellite plans, and 5G home internet plans also aren't changing.
Check out the tables below to see the new pricing of our plans.
We’re making these changes to help us to invest more to improve our mobile network performance and experience including the reliability and security of our services and continue to ensure we have local support on hand.
This includes increasing our mobile network investment by $800 million over the next four years to extend our leadership and deliver customers the most advanced, resilient and reliable mobile network in the country. Some customers will start to notice improvements to their speeds and overall experience from later this year.
We already have Australia’s largest mobile network, reaching more of Australia than any other mobile provider.
We’re also developing satellite to mobile messaging - a new capability that would allow customers with compatible mobile devices to send and receive text messages from almost anywhere in Australia where they don’t have mobile coverage - as long as they are outside and have line of sight to the sky. We are testing this technology now and will make it available as soon as its ready for eligible customers.
When it comes to our home and small business internet plans, the price changes help us keep investing in our network, products and services while responding to increased data usage. This includes 24/7 network monitoring to help protect against scams, 4G back-up to help keep customers connected in an outage and support from our local teams.
nbn co is also increasing the price they charge us for wholesale internet, and this is another driver of the changes we’re making.
We have support available for those who need it as we know some are doing it tough, and we're conscious of the impact on our customers. There are several different ways you can reach us if you need to talk about your service and keep connected.
We have a range of options to help customers who need payment assistance, including giving more time to pay, a tailored payment plan, and reviewing accounts to see if the customer might benefit from moving to a more affordable plan or product, or removing any services or features not needed. In some cases, we will also consider waiving some of your fees or charges, discounting a charge or applying a credit on your account.
The price of our postpaid mobile Starter Plan will remain the same and for our concession customers with a valid Health Care card, Pension Concession card, or Department of Veteran’s Affairs gold card, we will also retain our $19/mth discount on this plan.
We have retained Telstra’s concession discount on our voice plan, which gives customers with a valid Health Care card, Pension Concession card or Department of Veteran’s Affairs Card a $10/mth discount.
Concession holders are also eligible for our Starter Internet plan which remains at $65 per month providing customers with 50GB of data and typical evening speeds 7 to 11pm 12/1 Mbps.
-------------------------
We have a wide range of plans that give our customers choice and flexibility in deciding on the best option for their circumstances – postpaid, pre-paid, and Belong – and we can help our customers understand which option is right for them. Our month-to-month plans give our customers the flexibility to move between plans.
In FY24, we helped more than 1.4m customers in vulnerable circumstances. We contributed $112m through social and community investment including through a range of programs such as Bill Assistance, Disaster Relief and Telstra Top-Up.
