Pay my bill
There are many ways to pay your bill, depending on your plan. If you receive a monthly bill, payment options available will be listed on your bill.
Take me to
Pay with My Telstra
To pay your bill in My Telstra:
- Go to Payments
- Select your service and follow the steps to pay
- Select Pay now.
Pay with AutoPay
AutoPay is the automatic payment you set up to pay for your upfront services using your nominated credit card, debit card or bank account.
If you pay with AutoPay, you'll get a reminder 3 days before the payment is debited from your chosen account. If your payment is due on a date that isn’t in every month (e.g. 31st), it’ll be paid the following day.
Changes to a service part-way through a monthly charging cycle are effective immediately but aren't charged until your next AutoPay payment date. For one-off charges like device payout fees and installations, we issue an invoice ten business days before your default AutoPay method is debited.
To set up an AutoPay in My Telstra:
- Go to Payments
- On your service card, select Set up AutoPay
- Select Continue
- Choose your payment method and follow the prompts.
Pay with direct debit
Automatic Payments take the stress out of remembering to pay your bill, just set and forget.
Using My Telstra, you can view your next payment date and amount, and view your payment history. And, if you're a Telstra Plus member, you'll earn Telstra Plus points each time you make a payment.
Note, you don’t need to sign up for direct debit if:
- you are paying via Centrelink
- you are paying with a Telstra Bill Assistance Certificate
- you don't have access to a credit card or bank account.
To add a direct debit in My Telstra:
- Go to Payments
- Select Set up direct debit
- Enter your payment details and Save.
To cancel a direct debit, sign in to My Telstra and go to Payments.
Other payment methods
For customers on the Upfront plan who receive a bill, the following payment methods are available to pay your bill. Good to know: you'll be unable to pay for your Upfront Plan via PayPal.
Call 1300 369 666 and follow the prompts. You’ll need your Telstra account number before you call, then pay by debit or credit card. Fees apply. Find out more about our debit and credit card fees.
Centrepay is an automatic deduction that you can nominate from your Centrelink benefit.
If you’re a Centrelink customer and a Telstra home phone customer, you can nominate an amount to be regularly deducted from your Centrelink payment (minimum $10 a fortnight) to your Telstra account. You remain responsible for paying any outstanding amounts.
To apply for Centrepay:
- visit a Centrelink Customer Service Centre
- apply from your myGov account
- go online to find more information and apply for Centrepay
- call Centrelink on 13 2300.
Note: When starting a new Centrepay deduction you will be required to include a service provider's Centrepay Reference Number (CRN). For Telstra, this is 555 140 429X.
To pay in person, find a store or Australia Post store. Fees apply. Find out more about our payment fees and exemptions.
- If you already have BPAY, the biller code may have changed:
- Sign in to your online banking
- Choose the BPAY® payment option in the payments section
- Delete your saved biller code and replace with the:
- Telstra BPAY® Biller Code found on the bottom of your bill next to the BPAY symbol
- BPAY® Reference number (this is your account number, at the bottom of your bill)
- Enter the amount you want to pay
- Click Pay.
- If you’d like to set up BPAY:
- Sign in to your financial institution’s website, search for BPAY® and follow the prompts
- Alternatively, contact your financial institution directly.
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If you don't use My Telstra, you can still chat with us online.
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